As an IT Administrator at Xerox, you'll be the first point of contact for customers, providing essential technical support. Your role focuses on ensuring smooth operations of managed print services while building strong relationships with clients.
In the role of IT Administrator at Xerox, you will provide on-site support to clients, focusing on delivering high-quality managed print services. Your day-to-day responsibilities will include troubleshooting technical issues related to Lexmark printers and ensuring effective solutions are implemented. You'll be the first point of contact for customers, making strong communication skills essential for success in this position.
You will monitor and manage Service Level Agreements (SLAs) to ensure that service delivery meets contractual obligations. Collaborating with customer warehouses and regional hubs will be a key part of your role, as you track printer inventory and movements. Additionally, you will work closely with installation teams to ensure that hardware is set up correctly and registered in the Lexmark database.
The ideal candidate for this position will have at least two years of experience in a technical support or customer support role, along with a relevant higher education background in IT or a related field. A solid understanding of IT technologies and troubleshooting is crucial, as is experience in data handling and inventory management. Proficiency in Microsoft Office and strong English communication skills will also be important for interacting with clients and maintaining high customer satisfaction.
This role suits individuals who are customer-focused and enjoy problem-solving in a dynamic environment. If you thrive in a collaborative setting and are eager to build strong relationships with clients, this position may be a great fit for you.
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