As a Help Desk Lead at Professional Computer Associates, you'll oversee a team of support staff, ensuring they provide top-notch service to clients. This role is perfect for someone with a solid background in technical support and leadership skills.
Professional Computer Associates is a well-established provider of Managed IT and technology services, prioritizing security in everything they do. They cater to a wide range of industries, including healthcare, finance, and government, ensuring that their clients' IT environments are secure and efficient. As a Help Desk Lead, you will play a crucial role in maintaining this high standard of service.
In this position, your primary responsibilities will include supervising and mentoring the helpdesk support staff. You'll be tasked with scheduling shifts, monitoring support metrics, and reporting on team performance. Additionally, you will maintain documentation and the knowledge base, ensuring that all support procedures are up to date. Onboarding and training new team members will also be a key part of your role, helping to cultivate a knowledgeable and efficient support team.
To be successful in this role, you should have at least three years of experience in a helpdesk or technical support position, with some experience in a leadership capacity. Familiarity with ticketing systems and remote support tools is essential, as is a commitment to providing excellent customer service. Relevant IT certifications such as CompTIA A+, ITIL, or Microsoft certifications are preferred, as they demonstrate your expertise in the field.
This role is ideal for someone who enjoys working in a fast-paced environment and has a passion for helping others. If you have strong leadership skills and a solid technical background, you will thrive in this position and contribute to the ongoing success of Professional Computer Associates.
You'll be taken to the original listing on PNet to apply.