As a 1st Line Application Support Analyst, you'll be the first point of contact for application-related issues. Your role will focus on troubleshooting and resolving problems using SQL, ensuring smooth operations for users.
In this role, you will be responsible for providing first-line application support to both internal and external users. Your main tasks will involve investigating and diagnosing application and data-related issues, ensuring that users receive timely and effective assistance. You will use SQL extensively to interrogate databases, validate data, and identify root causes of problems. This position is ideal for someone who enjoys troubleshooting and is keen on improving support processes.
Your daily responsibilities will include: • Providing first-line application support to users • Escalating complex issues to second-line support or development teams • Communicating clearly with users throughout the support process • Contributing to the improvement of support documentation and knowledge bases
This role suits individuals who are detail-oriented and enjoy problem-solving. Strong SQL skills are essential, as you will rely on them to investigate incidents and support application issues. While prior experience in application support is beneficial, this position is also entry-level friendly, making it a great opportunity for those looking to start their career in IT support.
You'll be taken to the original listing on PNet to apply.