Takealot.com is seeking a Customer Service Project Manager to lead AI and automation initiatives within their customer service team. This role is ideal for someone with strong project management skills and a passion for driving change in a fast-paced environment.
Takealot.com, a leading online retailer in South Africa, is looking for a Customer Service Project Manager to spearhead AI and automation transformation projects. This role involves strategic planning and execution of initiatives that enhance customer service through innovative technologies. You will work closely with various teams to ensure successful project delivery and organizational adoption of new systems.
In this position, you will be responsible for managing the entire lifecycle of transformation projects. This includes developing and overseeing project roadmaps, governance frameworks, and prioritization processes. You will also partner with analytics teams to identify valuable automation opportunities and ensure that projects align with the company’s strategic goals.
Your day-to-day responsibilities will include coordinating with cross-functional teams, managing project timelines and budgets, and resolving any blockers that may arise. You will also be tasked with measuring the impact of these initiatives, tracking key performance metrics, and reporting progress to executive stakeholders. Strong stakeholder management skills are essential, as you will need to build relationships with key decision-makers and facilitate effective communication throughout the organization.
This role is well-suited for someone with a solid background in project management and a keen interest in AI and automation. If you thrive in a fast-paced environment and are passionate about driving change, this could be the perfect opportunity for you.
You'll be taken to the original listing on Indeed to apply.