As an IT Support Technician at Mr Price Group, you'll be the go-to person for resolving technical issues. Your role is crucial in ensuring that all devices are compliant and secure, while providing excellent customer service.
Mr Price Group is looking for an IT Support Technician to join their team in Durban. In this role, you will be responsible for maintaining the end-user environment and ensuring that all devices comply with security standards. Your day-to-day tasks will involve troubleshooting technical issues and providing support to staff, ensuring that incidents are resolved quickly and efficiently.
You will work closely with the Service Desk team to log and track incidents, aiming for first-time resolution whenever possible. This position is ideal for someone who enjoys helping others and has a knack for solving problems. You will need to be proactive in identifying potential issues and ensuring that all devices are secure and compliant with company policies.
Key responsibilities include: • Providing technical support to end-users • Troubleshooting hardware and software issues • Ensuring device compliance and security • Logging incidents and tracking their resolution
To succeed in this role, you should have strong customer service skills and a passion for technology. While prior experience in IT support is beneficial, it is not mandatory, making this a great entry-level opportunity for those looking to start their career in tech. If you are eager to learn and grow in a supportive environment, this could be the perfect fit for you.
You'll be taken to the original listing on CareerJet to apply.