The IT Business Support Agent role is perfect for those who enjoy helping customers solve technical issues. You'll be the first point of contact for support, ensuring customers have a smooth experience with their internet and voice services.
As an IT Business Support Agent, you'll be responsible for providing technical support to customers using various services like wireless, fibre, and voice. Your main goal will be to resolve issues on the first contact, ensuring a positive experience for every customer. You'll interact with clients through multiple channels, offering assistance and guidance as needed.
In this role, you will handle both first and second line support tasks. This includes responding to customer inquiries, troubleshooting technical problems, and providing remote assistance using tools like Any Desk. Your experience in an ISP or WISP environment will be valuable, as you'll need a solid understanding of internet service operations and customer support processes.
Key responsibilities include: • Providing first and second line technical support • Managing customer interactions across various channels • Offering remote support to customers • Assisting with voice and PABX systems, including basic configuration and troubleshooting
This position is ideal for someone who enjoys working in a customer-focused environment and has a knack for solving technical issues. If you have a background in technical support and a passion for helping others, this role could be a great fit for you.
You'll be taken to the original listing on PNet to apply.