As an SAP Helpdesk Support Engineer, you'll be the go-to person for SAP-related issues. This role is perfect for someone with a solid IT support background who enjoys helping others solve problems.
Italtile Ceramics is looking for an SAP Helpdesk Support Engineer to join their team in Randburg. In this role, you will be the primary contact for SAP-related incidents and service requests, providing essential support to business users. Your day-to-day tasks will involve managing support tickets, ensuring service levels are met, and coordinating escalations when necessary. You'll play a key role in maintaining accurate documentation and contributing to the continuous improvement of SAP support services.
Your responsibilities will include: • Logging, classifying, prioritising, and managing support tickets in Freshservice • Assisting users with login issues, transaction guidance, and operational problems • Processing user access requests and role changes • Providing first-line and second-line support to ensure users can effectively navigate the SAP environment
This position is ideal for someone with 2 to 5 years of experience in IT Helpdesk, Service Desk, or SAP Support roles. Strong customer service skills and a proactive approach to problem-solving are essential. Familiarity with ticket management systems, particularly Freshservice, will be beneficial. If you enjoy working in a professional environment and helping others, this role could be a great fit for you.
You'll be taken to the original listing on PNet to apply.