As an IT Support Specialist at The Legends Agency, you'll provide essential remote support to users in a managed services environment. This role is perfect for someone with a solid background in IT support and a passion for helping others.
The Legends Agency is dedicated to providing secure and reliable IT support services through its Leo Cyb cybersecurity MSSP platform. As an IT Support Specialist, you will play a crucial role in delivering Level 1 and Level 2 remote support to users, ensuring they have the tools and assistance they need to work effectively. Your day-to-day tasks will involve troubleshooting issues, managing user accounts, and providing support across Google Workspace and Microsoft 365 environments.
In this role, you will be part of a managed services team that operates under strict service level agreements (SLAs). Your responsibilities will include:
To succeed in this position, you should have a minimum of three years of experience in IT support or a service desk role. A solid understanding of managed services and familiarity with Google Workspace and Microsoft 365 is essential. This role is ideal for someone who enjoys problem-solving and has a keen interest in cybersecurity, as you will be working within a platform that prioritizes security and reliability.
If you are looking for a role that allows you to make a difference in users' experiences while working in a supportive and collaborative environment, this position could be a great fit for you.
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