As a Mid Level IT Technician, you'll provide essential support to clients both remotely and onsite. Your ability to communicate effectively and maintain professionalism, even under pressure, will be key to your success.
In this role, you will be part of a team that provides IT support to various clients, ensuring their systems run smoothly. Your day-to-day tasks will involve troubleshooting technical issues, both remotely and in person, and managing support tickets through an IT ticketing system. You'll need to communicate effectively with clients and colleagues, maintaining a friendly demeanor even in challenging situations.
Key responsibilities include: • Providing remote support to clients experiencing technical difficulties. • Visiting client sites to resolve onsite issues. • Managing and tracking support tickets to ensure timely resolution. • Communicating professionally with clients and management.
This position is ideal for someone with a solid background in IT support who enjoys problem-solving and working directly with clients. Strong communication skills and the ability to stay calm under pressure are essential. If you have experience with IT ticketing systems and a passion for helping others, this could be the perfect fit for you.
You'll be taken to the original listing on PNet to apply.