Join DK Wireless as an IT Support Technician and help deliver top-notch helpdesk support to our customers. This role is perfect for someone who enjoys solving technical issues and has a passion for customer service.
DK Wireless is seeking a reliable IT Support Technician to join our team in Vredenburg. In this role, you will provide Level 1 helpdesk support, focusing on delivering excellent customer service. Your main responsibilities will include troubleshooting technical issues, assisting clients with networking problems, and maintaining accurate records of support requests and resolutions.
You will be the first point of contact for customers experiencing technical difficulties, so strong communication skills are essential. You'll need to work efficiently under pressure, ensuring that issues are resolved quickly and effectively. A solid understanding of MikroTik and Ubiquiti systems is required, along with basic networking knowledge. Experience with the Splynx ISP management platform is a plus, and having an MTCNA certification will give you an edge.
This position is ideal for someone who enjoys working in a fast-paced environment and has a strong problem-solving mindset. You should be detail-oriented and accountable, with the ability to work both independently and as part of a team. If you are passionate about IT support and meet the qualifications, we encourage you to apply and join our supportive team at DK Wireless.
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