As a Business Applications Coordinator at IIE Rosebank College, you'll play a vital role in supporting users with various business applications. This position is perfect for someone who enjoys helping others and solving problems in a fast-paced environment.
At IIE Rosebank College, part of the ADvTECH Group, the Business Applications Coordinator is essential in providing support for various business applications. This role involves managing service desk tickets, assisting users, and ensuring that all concerns are addressed promptly and effectively. You will be part of a team that values academic excellence and aims to make a meaningful difference in students' lives.
Your day-to-day responsibilities will include handling incoming customer calls, analyzing concerns, and providing accurate solutions. You will manage the flow of calls, prioritize urgent queries, and escalate complex issues when necessary. Keeping detailed records of each ticket is crucial to ensure that all information is accurately communicated to the relevant departments.
In addition to call handling, you will be responsible for resolving logged tickets efficiently within defined service level agreements (SLAs). This includes documenting the nature of the issues, monitoring ticket queues, and collaborating with other departments to resolve complex problems. Your ability to communicate effectively with customers throughout the resolution process will be key to delivering a superior customer experience.
This role is ideal for someone who enjoys working in a supportive environment and has a passion for helping others. Strong customer service skills, patience, and a problem-solving mindset are essential. If you are looking for an entry-level position where you can grow and contribute to a meaningful cause, this could be the perfect opportunity for you.
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