Join an innovative Investment Management firm as an IT Support Analyst, where you'll provide responsive support for software and hardware issues. This role is perfect for someone who enjoys problem-solving and is keen on using AI and automation to improve support processes.
As an IT Support Analyst at an innovative Investment Management firm, you'll be at the forefront of providing essential support to users. Your role will involve delivering effective 1st and 2nd line support for a variety of software and hardware issues, ensuring that users receive timely and clear assistance. You'll be working in a fast-paced environment where high-volume requests are common, and your ability to communicate technical information in a user-friendly manner will be crucial.
In this position, you will actively engage with AI-assisted tools to enhance the support experience and contribute to ongoing automation initiatives. This means not just solving problems as they arise, but also looking for root causes and implementing solutions that improve the overall support process. Your insights and ideas will be valued as the team seeks to innovate and streamline how support is delivered.
The ideal candidate for this role has at least three years of experience in IT support, service desk, or IT service management, with a strong focus on remote support. You should be comfortable using tools like ServiceNow, Power Automate, Azure, and Intune. A proactive approach to problem-solving and a willingness to embrace new technologies will set you apart in this role. If you enjoy helping others and are passionate about improving support systems, this position is a great fit for you.
You'll be taken to the original listing on PNet to apply.