CXAi is looking for an entry-level IT Support professional to join their team in Durban. This role focuses on assisting with IT ticket processing and maintaining computer systems, making it ideal for someone eager to start their career in tech.
CXAi is a dynamic company that specializes in enhancing customer experience through advanced technology solutions. As a fast-moving startup, they are on a mission to transform the call center industry by leveraging AI and large language models. The IT Support L1 Desktop Onsite role is crucial in ensuring that the technology infrastructure runs smoothly, allowing the company to deliver exceptional service to its clients.
In this entry-level position, you will be responsible for a variety of tasks that support the IT operations of the company. Your day-to-day responsibilities will include installing and configuring computer hardware, troubleshooting system and network issues, and managing IT support tickets using a ticketing system. You will also assist in setting up new user accounts, maintaining documentation, and providing support for new applications.
This role is well-suited for someone who is eager to learn and grow in the IT field. You should have a diploma or degree in IT or a related field, or equivalent experience. Strong communication skills are essential, as you will be interacting with staff to resolve issues and provide support. A basic understanding of networking and computer systems is also required.
Overall, this position offers a great opportunity to kickstart your career in IT support within a forward-thinking company. If you are adaptable, have a positive attitude, and are ready to take on new challenges, CXAi could be the perfect place for you.
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