The IMS 1st-line Support and Tester role is perfect for those looking to kickstart their career in tech. You'll provide essential support for information management systems while also getting hands-on experience with software testing and documentation.
As an IMS 1st-line Support and Tester at Indian Ocean Export Company, you'll play a crucial role in ensuring the smooth operation of the organization's Information Management Systems. Your day-to-day tasks will involve providing first-line technical support, troubleshooting user issues, and managing support tickets. You'll also assist in software testing and documentation, making sure that all changes and enhancements are thoroughly tested and documented. This role is ideal for someone who enjoys problem-solving and has a keen interest in technology.
In this position, you'll be responsible for executing structured test plans for new features and bug fixes, as well as performing regression testing to ensure system stability. You'll collaborate closely with QA Analysts and Developers to validate fixes and confirm requirements. Additionally, you'll contribute to maintaining a user-friendly knowledge base, ensuring that documentation is up to date and accessible.
The role also emphasizes continuous improvement, where you'll identify opportunities to automate and simplify support processes. You'll support the QA Manager in implementing Lean principles and participate in retrospectives to refine testing practices. This position is well-suited for someone eager to learn and grow within the tech field, with a strong focus on user support and software testing.
To succeed in this role, you should have experience with ERP systems, Power BI, and QlikView. Familiarity with Power Automate and SharePoint would be beneficial. A customer-focused mindset and a willingness to learn are essential, as you'll be the first point of contact for IMS-related queries. If you're looking for a supportive environment that encourages growth, this could be the perfect opportunity for you.
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