The Senior IT Technician plays a crucial role in providing high-level technology support for a manufacturing company in Cape Town. This position is ideal for someone with extensive IT experience who enjoys solving complex technical issues and supporting a diverse range of applications.
As a Senior IT Technician, you will be responsible for providing advanced technical support across the business. Your role will involve addressing hardware, software, and network-related issues, ensuring that all tickets are resolved within a 48-hour timeframe. You will work closely with enterprise-level applications and systems, including Power Apps, O365, and Azure, while maintaining the onsite server environment.
In addition to troubleshooting and resolving IT-related issues, you will implement and enforce IT policies and procedures to ensure the security and integrity of the company's IT infrastructure. You will also assist in developing and maintaining documentation for internal procedures and user guides, which is essential for effective communication and training within the organization.
This position is suited for someone with at least five years of experience in IT support, particularly in a corporate environment. You should have a strong technical understanding of network infrastructures and be comfortable working with various software applications. Your ability to educate end users on current and new technologies will be crucial in this role.
Overall, the Senior IT Technician is a key player in ensuring that the company's technology runs smoothly and efficiently, making it an exciting opportunity for someone passionate about IT support and technology solutions.
You'll be taken to the original listing on PNet to apply.