As a Junior Computer Technician at Stellenbosch University, you'll provide essential support to users while gaining hands-on experience in IT service management. This role is perfect for those who enjoy solving problems and helping others with their tech issues.
Stellenbosch University is looking for a Junior Computer Technician to join their service desk team. In this role, you'll be the first point of contact for users needing technical support. Your day-to-day tasks will involve resolving service requests and addressing basic infrastructure issues, ensuring that users have a smooth experience with their IT systems.
You'll provide support through various channels, including phone, email, and remote assistance. It's crucial to maintain accurate records of all inquiries and requests using the ITSM platform, adhering to ITIL processes. This role requires a customer-focused mindset, as you'll be helping users navigate their technical challenges.
The ideal candidate will have a diploma in IT or a related field, along with relevant experience in a service desk environment. A+ and N+ certifications are beneficial but not mandatory. You should be comfortable with technical troubleshooting and have a knack for clear documentation.
This position suits individuals who are eager to learn and grow in the IT field, especially those who enjoy working in a collaborative academic setting. If you're passionate about technology and helping others, this could be the perfect opportunity for you.
You'll be taken to the original listing on PNet to apply.