As an IT Support Technician II at Dedicated IT, you'll be the go-to person for healthcare clients needing tech assistance. This role is perfect for someone who enjoys solving problems and helping others with their technology needs.
Dedicated IT is a prominent Managed Service Provider specializing in healthcare technology. As an IT Support Technician II, you will be part of a team that provides essential support to healthcare clients, ensuring their technology runs smoothly. Your role will involve responding to support requests, troubleshooting issues, and helping clients navigate their tech challenges.
In this position, you will primarily handle incoming calls and emails, resolve support tickets within service level agreements, and document your solutions for future reference. You will also have the opportunity to mentor junior team members, sharing your knowledge and expertise to enhance the overall team performance.
The ideal candidate for this role is someone who thrives in a fast-paced environment and is passionate about technology and customer service. You should be a proactive problem-solver who takes ownership of your work and is dedicated to providing excellent support. Familiarity with healthcare IT is a plus, but a strong willingness to learn and adapt is equally important.
Key responsibilities include: • Fielding incoming support requests • Assisting with technical issues via email and phone • Documenting solutions and maintaining accurate records • Mentoring and supporting junior team members • Collaborating with colleagues to improve service delivery
If you are looking for a role where you can grow your technical skills while making a difference in the healthcare sector, this position at Dedicated IT could be the perfect fit for you.
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