As an IT Support Technician at Procure Point, you'll be the go-to person for resolving technical issues and maintaining IT systems. This role is ideal for someone with solid experience in IT support who enjoys helping others and ensuring smooth operations.
Procure Point is looking for an IT Support Technician to join their team in Randburg. In this role, you will provide first and second-line support to ensure that all IT systems are running smoothly. Your day-to-day tasks will involve troubleshooting hardware and software issues, maintaining IT infrastructure, and administering company systems. You will also be responsible for logging and tracking support tickets, ensuring that user queries are resolved efficiently and within agreed service levels.
A key part of your role will be to maintain accurate IT asset registers and support documentation. You will document IT procedures and configurations, which is essential for maintaining a clear understanding of the IT environment. Additionally, you will support various applications, including Microsoft 365 and Teams, and ensure that all IT equipment is properly recorded and maintained.
This position is suited for someone with at least 5 years of experience in IT support or systems administration. You should have strong troubleshooting skills and be comfortable working with various IT systems. Familiarity with VPNs, firewalls, and project support will be beneficial, as you may assist with IT projects and new technology implementations.
If you enjoy a dynamic work environment where you can make a real impact on IT operations, this role could be a great fit for you. Your ability to adhere to company IT policies and security procedures will be crucial in ensuring the security and performance of IT resources across the business.
You'll be taken to the original listing on PNet to apply.