Join Datafin IT Recruitment as a 1st Line Support Technician and be part of a dynamic remote support team. You'll help clients by troubleshooting issues and providing essential support for their network technologies.
As a 1st Line Support Technician at Datafin IT Recruitment, you'll be an essential part of the remote support team, helping clients with their IT issues. Your main responsibilities will include handling calls, logging tickets, and providing remote support. You'll also escalate more complex issues to ensure clients receive the best possible service.
In this role, you'll need to demonstrate strong independent troubleshooting skills and a solid understanding of business network technologies. You'll be working with a variety of client networks, so adaptability and problem-solving skills are key. This position is ideal for someone who enjoys helping others and has a knack for technology.
Key responsibilities include: • First line call handling • Ticket logging and management • Providing remote support to clients • Escalating helpdesk tickets as needed
This role is perfect for entry-level candidates looking to start their career in IT support. If you're proactive, enjoy working independently, and have a passion for technology, this could be the right fit for you.
You'll be taken to the original listing on PNet to apply.