As an IT Service Desk Technician, you'll be the first point of contact for technical support within the company. Your role is crucial in ensuring that users can effectively use their devices and software without interruptions.
The IT Service Desk Technician at Latus Group plays a vital role in providing first and second-level technical support to both internal stakeholders and customers. You will troubleshoot and resolve a variety of technical issues related to hardware, software, and network systems, ensuring that users can maintain productivity without significant disruptions. Your day-to-day tasks will involve diagnosing problems, implementing solutions, and keeping users informed throughout the process.
In this role, you will be responsible for installing, configuring, and maintaining computer hardware and software applications. You will also assist with user account management, including password resets and access provisioning. Your ability to log, track, and manage support tickets efficiently will be essential in adhering to service level agreements (SLAs) and ensuring timely resolutions.
The ideal candidate for this position is someone who enjoys problem-solving and has a passion for helping others. You should be comfortable working in a fast-paced environment where you will handle multiple support requests daily. Strong communication skills are crucial, as you will need to explain technical issues clearly to users with varying levels of technical knowledge.
Key responsibilities include: • Providing remote and onsite technical support to users • Maintaining accurate documentation of support processes and resolutions • Assisting with network connectivity and AV equipment during meetings • Escalating complex issues to relevant support teams when necessary
This position is perfect for someone looking to start their career in IT support, offering opportunities for growth and skill development in a supportive environment.
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