As a Technical Support Engineer at Root Platform, you'll ensure clients' systems run smoothly and efficiently. This role is perfect for someone who enjoys solving complex technical issues and communicating solutions clearly to clients.
Root Platform is dedicated to keeping clients' systems stable and evolving. As a Technical Support Engineer, your main responsibility will be to resolve escalated technical issues and ensure ongoing client satisfaction. You'll work closely with the Client Success and Delivery teams to deliver solutions that meet high standards of quality and reliability.
In your day-to-day work, you'll manage a queue of technical tickets, diagnosing and fixing issues at the code and configuration level. You'll need to accurately identify root causes and implement effective solutions, all while maintaining clear communication with both clients and internal teams. Your role will also involve scoping and delivering Change Requests, ensuring that all changes are well-documented and meet agreed-upon standards.
This position is ideal for someone with a solid background in technical support and a knack for problem-solving. You should be comfortable working with code and have experience in managing client expectations. Strong communication skills are essential, as you'll be translating technical issues into plain language for non-technical stakeholders.
To succeed in this role, you should have at least two years of experience in a similar position. Familiarity with AI-assisted workflows and a proactive approach to improving processes will be beneficial. If you're looking for a challenging role that combines technical expertise with client interaction, this could be the perfect fit for you.
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