As a Senior IT Helpdesk Technician, you'll provide advanced support to users facing technical issues. This role is ideal for someone with solid experience in IT support and a passion for helping others solve their tech problems.
Dash BPO is looking for a Senior IT Helpdesk Technician to join their team in Randburg, Johannesburg. In this role, you will be the go-to person for resolving complex technical issues that users encounter. Your day-to-day tasks will involve troubleshooting hardware and software problems, guiding users through solutions, and ensuring that their IT experience is as smooth as possible. You will also be responsible for documenting issues and solutions to improve the support process.
The ideal candidate will have at least 2 years of experience in a Tier 2 or Senior Helpdesk role. You should be comfortable working with various operating systems and have a strong understanding of desktop support. Excellent communication skills are essential, as you will be interacting with users who may not be tech-savvy. You will need to be patient and able to explain technical concepts in simple terms.
Key responsibilities include: • Providing advanced technical support to users • Troubleshooting hardware and software issues • Documenting support requests and resolutions • Collaborating with other IT staff to resolve complex problems
If you thrive in a fast-paced environment and enjoy helping others with their tech challenges, this role is perfect for you. Join Dash BPO and contribute to a team that values professional growth and customer satisfaction.
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